Shipping policy

Shipping

Free Shipping Thresholds

Certain countries or approved wholesale customers may qualify for free shipping once a minimum order value is reached. The applicable threshold varies by destination and account type and will be calculated automatically during checkout where eligible.

Shipping Providers

Northline Distribution d.o.o. cooperates with selected courier and freight partners to ensure reliable and timely delivery of goods.

The final carrier may differ from the one initially displayed at checkout, depending on shipment size, weight, value, destination, and required delivery timeframe.

Damaged or Lost Shipments

In the event of visible damage or delivery irregularities, the recipient must request that the courier records a formal written note at the time of delivery.

Without such documentation, Northline Distribution d.o.o. may be unable to pursue compensation or submit a claim with the transport provider, as the issue would not be officially verified.

Payment Terms

Prepayment Orders

For orders requiring advance payment, processing and dispatch will commence only after funds have been received in full to the bank account of Northline Distribution d.o.o.

Delays in payment may result in corresponding delays in shipment.

Credit Invoice Payments

For customers approved for credit terms, the payment date is considered the date on which funds are received in the bank account of Northline Distribution d.o.o., not the date the payment was initiated.