Last updated: February 14, 2026

GENERAL TERMS AND CONDITIONS

GENERAL PROVISIONS

These general terms and conditions (hereinafter referred to as the "Terms") govern the rights and obligations of the provider and users of the b2b-northline-distribution.com online store (hereinafter referred to as the "Online Store") regarding the use of the Online Store, ordering, purchasing, and selling products available in the Online Store, as well as the business relationship between the provider and the user of the Online Store.

INFORMATION ON THE PROVIDER

The Online Store is operated by the company Northline Distribution, posredništvo, d.o.o. (hereinafter referred to as the "Provider").
Northline Distribution d.o.o. | Smledniška cesta 27G | SI-4000 Kranj | Slovenia
T: +386 51 641 931 | E: info@northline-distribution.com
Website: www.b2b-northline-distribution.com
Company registration number: 7411634000
VAT number: SI38683881

USERS

The Online Store is intended exclusively for business users, i.e., legal entities and sole proprietors operating within their registered business activities.

The Online Store is not intended for consumers.

USER REGISTRATION

Prior registration is required to place an order in the Online Store.

When submitting a registration request, the user must provide their email address and set a password, enter billing and contact information, and upload documentation proving their business user status.
Upon submission of the registration request, an account manager will be assigned to the user to verify the provided information. Once the Provider approves the registration request, the user’s account will be activated. The Provider reserves the right to reject a registration request if it determines that the applicant is not a business entity.

After account activation, users can change their password at any time and add new shipping addresses, subject to prior approval of each new address by the Provider before first use. For all other changes, users must contact their account manager.

Upon registration, the Provider also sets the user’s payment terms, including payment deadlines.

The Provider may (but is not obliged to) also approve (i) a credit limit, regulated in Article 11 of these Terms, and define its amount and applicable period, and/or (ii) an early payment discount, regulated in Article 12 of these Terms, and set its conditions.

PRODUCTS AND PRICES

Due to the nature of online business, the Online Store offer is updated and changed frequently.

Prices displayed in the Online Store may change without prior notice. Purchases are made at the prices shown at the time of order placement (except for products marked as "PREORDER" or "BACKORDER," the policy of which is explained in the "PREORDERS AND BACKORDERS" section).

Prices do not include shipping costs, which are calculated and shown before placing an order.

Product prices do not include VAT unless explicitly stated otherwise. Before placing an order, the price in the cart is shown both with and without VAT.

ORDER CONFIRMATION PROCESS

After placing an order, the user will receive a confirmation email with a summary of the order. The user can also review the order contents at any time under the "Account" section.
The Provider will review the order and either confirm or (partially or fully) reject it, providing reasons. The Provider may contact the user by email or phone for order verification or accuracy assurance. Further communication will continue via email or as otherwise agreed.

If no credit limit has been approved or is available, the Provider will issue a proforma invoice (visible in the "Account" section), which the user shall pay before packaging begins.

Once the products are packed, they will be dispatched to the user.

Users can track all orders, invoices, and order statuses in the "Account" section.

ORDERS AND PRICES

A sales contract between the Provider and the user is concluded at the moment when the Provider sends the order confirmation, proforma invoice, or invoice via email or other agreed means.

From that moment, all prices and other conditions from the placed order become fixed and binding for both parties, unless otherwise explicitly stated in these Terms.

The above does not apply to preorders and backorders, which are governed by the next section.

PREORDERS AND BACKORDERS

The Provider offers the possibility to place preorders ("PREORDER") and backorders ("BACKORDER") for certain products.

By placing a preorder or backorder, the user guarantees that all provided information is accurate and kept up-to-date. The Provider assumes no responsibility for incorrect user information and is not obliged to verify it. Users wishing to update their information must contact their account manager.

Preorders ("PREORDER") are subject to the following:
• Allocation dates may affect preorder allocations; it is therefore recommended to place preorders before the "Order Deadline."
• Placing a preorder does not guarantee product delivery, even if the order is placed before the Order Deadline.
• Product offers and prices may change after a preorder is placed, and the Provider reserves the right to adjust prices due to supplier or manufacturer price increases.
• Payment is not required at the time of preorder placement unless otherwise agreed in writing.
• All placed preorders are binding and cannot be cancelled after the Order
Deadline.
• Users can view or modify preorders under "Your Preorders" before the Order Deadline. No changes are possible after the Order Deadline.

Backorders are available for products currently out of stock and are expected to be available in the future however delivery dates and their delivery are not guaranteed.
Users can view or modify their backorders at any time under "Your Backorders."

SHIPPING

Shipping is available to all EU countries and is organized by the Provider for customers based in the EU.

Shipping costs depend on the delivery location and are shown in the cart before placing the order. Shipping is free if the order exceeds a certain threshold amount, which varies by country.

If an order qualifies for free shipping but certain products are out of stock, the Provider may ship the remaining products and reserves the right to charge shipping costs if the value of shipped products falls below the free shipping threshold.

For users outside the EU, the Provider does not guarantee shipping services. In such cases, the user must arrange pickup and transportation themselves.
The Provider is not responsible for any additional costs (e.g., taxes, customs duties, or other import fees) incurred during shipping; these costs must be borne by the user.

DISCOUNTS

Discounts cannot be combined. If multiple discounts apply to a product, only the highest discount will be granted.

CREDIT LIMIT

The credit limit is the amount of credit the Provider may grant a customer for placing online orders within a certain period without prepayment.

The user may use the credit limit for one or more orders. If the credit limit is exceeded or if the user delays payment, the Provider may suspend processing and shipping of any further orders (including the one exceeding the limit) until all outstanding obligations are settled.

The Provider reserves the right to change or cancel the credit limit or its terms at any time with prior notification to the user.

CREDIT ASSESSMENT

Purpose of Data Processing
To assess the credit of our customers – in particular to analyze previous payment behavior and the risk of payment default – we use the services of external rating agencies and credit reporting companies. This process helps reduce the risk of default and protects us against financial losses resulting from unpaid receivables.

Categories of Data Processed
In the context of the assessment of credit, the following personal data are transmitted to the above-mentioned service provider:

· First name

· Last name

· Address

Legal Basis for Processing
The processing of personal data for the purpose of credit assessment is carried out, in the case of payment methods involving risk, on the basis of Article 6 (1) sentence 1 (f)

GDPR
Our legitimate interest lies in securing our advance performance and minimizing credit and default risks.

Retention Period
Personal data are stored only for as long as necessary to fulfill the purposes described above or as required by statutory retention obligations – for example, under tax or commercial law. Once the respective purpose ceases to apply or the legal retention period expires, the data will be deleted or anonymized.

EARLY PAYMENT DISCOUNT

The Provider may grant an early payment discount which applies to the full amount of the invoice if the invoice is fully paid within a certain timeframe from the invoice date.

The discount only applies if payment is made within the period specified by the Provider; partial or late payments are not eligible.

Any adjustments, refunds, or credit notes after payment will result in a recalculation of the discount based on the updated invoice amount.

The early payment discount cannot be combined with other promotions or discounts unless explicitly agreed otherwise in writing.

The Provider reserves the right to modify or cancel the early payment discount at any time with prior notification.

LEGAL NOTICE

The Online Store, all texts, data, product images, and graphical or video elements on the website are protected and may not be reproduced or used without prior written permission from the Provider.

LIMITATION OF LIABILITY

The Provider strives to keep the information in the Online Store updated and accurate. However, product features, delivery times, or prices may change so quickly that updates to the website may not occur in time.

In such cases, the Provider reserves the right to notify the user of the changes and offer contract cancellation or product replacement.

The Provider may temporarily disable the website due to technical or maintenance reasons and reserves the right to cancel all orders placed during such periods, notifying affected users promptly and providing further instructions.

The Provider reserves the right to withdraw from the contract if products are no longer available, if the buyer presents an increased credit risk, or if a pricing error is discovered.

Withdrawal is also permitted in cases of fundamental mistakes, such as essential errors regarding the product's key features, the user’s identity, or critical transaction conditions, where the party affected by the mistake would not have entered into the agreement under such terms, would not enter into the agreement with such content, which including obvious pricing errors. In such cases, users will be immediately notified.

Before accessing and using the Online Store, users must ensure adequate device protection (e.g., antivirus software) and protect their login information.

The user guarantees the accuracy and truthfulness of all provided data and is liable for any damages caused by incorrect or false information.

GOVERNING LAW AND JURISDICTION

These Terms and the contractual relationship between the Provider and the user are governed by Slovenian law.

All disputes, disagreements, or claims arising from or related to these Terms shall be finally resolved by the competent court in Ljubljana, Slovenia.

FINAL PROVISION

These Terms are prepared in Slovenian and are also available in English. In case of discrepancies, the Slovenian version shall prevail.

These Terms are published and accessible at www.b2b-northline-distribution.com and apply to all orders placed after their publication.

With the enforcement of these Terms, all previous general terms and conditions cease to apply.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@northline-distribution.com or contact us at Smledniška cesta 27, Kranj, 4000, SI For the purpose of applicable data protection laws, we are the data controller of your personal information.